At Style On Boards, we’re stoked to deliver premium surf gear worldwide and stand behind every product we ship. Whether you’re gearing up for your next session or upgrading your quiver, here’s everything you need to know about getting your boards and apparel delivered and our hassle-free returns process.

Shipping Information

Order Processing

We get your order ready to ship within 1-2 business days after payment confirmation. You’ll receive tracking information as soon as your package leaves our Vancouver warehouse.

Shipping Options

We offer two reliable shipping methods to get your gear to you:

Standard Shipping – $12.95 CAD

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for time-sensitive orders

Free Shipping (Orders over $50 CAD)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Economical option for larger orders

Note: We currently don’t ship to some Asian countries and remote regions. Contact us at [email protected] if you’re unsure about delivery to your location.

Returns & Exchanges

We want you to be completely stoked with your purchase. If something isn’t right, here’s our straightforward return process:

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

  • Swimwear (BOARDSHORTS AND SWIM) and Fins (FINS) must have original hygiene liners intact and cannot have been tried on without appropriate undergarments
  • Custom or special order items from our HS Signature or Holy Grail collections

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days with your order details
  2. Get Approval: We’ll respond within 2 business days with return instructions and RMA number
  3. Package Securely: Use original packaging with all tags attached
  4. Ship It Back: Send to our Vancouver HQ using a trackable method (return shipping is customer’s responsibility unless our error)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Style On Boards Team,

I would like to request a [return/exchange] for my recent purchase (Order #____).

Details:
– Product Name: ____
– Size/Color: ____
– Reason for Return: ____
– Preferred Resolution: [Refund/Exchange for ____]

I confirm the item is unused and in its original condition with all packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

  • Timing: Processed within 5 business days of receiving your return
  • Method: Refunded to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable. Depending on your bank, it may take 5-10 additional business days for the refund to appear.

Exchanges

  • We’ll ship your replacement once we receive the original product
  • Customer covers shipping costs both ways unless exchange is due to our error
  • For higher-value exchanges, you’ll need to pay the difference

Damaged or Defective Items

If your gear arrives damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacement or refund at no additional cost
  • In some cases, we may ask you to return the damaged item

Our Return Address

Style On Boards
4249 Tolmie St
Vancouver, CA V6M 1Y8

Got questions? Our surf-obsessed customer crew is always happy to help at [email protected]. We’re committed to keeping you stoked on the water with gear that performs!